Refund policy

MÜSKEEN® Return & Refund Policy

14-Day Return Policy

At MÜSKEEN®, your satisfaction matters.

You have 14 days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be unused and unopened

  • Be in its original packaging

  • Include all seals, wrapping, and tags intact

  • Be accompanied by proof of purchase

For hygiene and safety reasons, opened or used fragrances cannot be returned.

How to Start a Return

To request a return, please contact us through our official Instagram page.

If your return is approved, you will receive:

  • Return instructions

  • The return shipping address

  • A return shipping label (if applicable)

Items sent back without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photos or videos. We will evaluate the issue and resolve it promptly.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used fragrances

  • Personalized or custom orders

  • Sale items

  • Gift cards

  • Hazardous or flammable products

If you are unsure whether your item qualifies, please contact us before requesting a return.

Exchanges

We do not offer direct exchanges.

To receive a different item, please return your eligible product (if approved) and place a new order separately.

European Union – 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days, without justification.

Returned items must remain unopened, unused, and in original condition with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you regarding approval.

If approved:

  • Refunds will be issued to your original payment method

  • Processing may take up to 10 business days

  • Banks or card providers may require additional time to complete the transaction

If more than 15 business days have passed since approval, please contact us via Instagram.